Terms and Conditions

Terms and Conditions

Payment: All payments for Personal Training sessions are to be made in advance, at the first session of the week. Package renewals are due at the last session of the current package.


Late arrival policy: Please arrive at least 5 minutes before your scheduled session. If you are late, the session will still finish at the designated time.


Rescheduling appointments: We understand that sometimes you may need to reschedule an appointment. We will do our best to accommodate your request. If your trainer is unable to find an alternative time, and your request is placed less than 24 hours prior to the appointment, you will be charged for the appointment (except under special circumstances or in case of emergency).


Group Training: If a member of the group cancels or misses an appointment that group member will forfeit that session regardless of any prior notice given.


Cancelling or missing an appointment: If you miss a scheduled appointment or cancel with less than 24 hours’ notice, you will be charged for the scheduled training session (except under special circumstances or in case of emergency).


Trainer cancellation or missing an appointment: In the event of unexpected absence, your trainer will contact you as soon as possible. If you’re trainer is absent due to a case of an emergency, you will be contacted by the Personal Training Manager to explain the situation and reschedule the session with no penalty to us.


Client holidays and absences: We request 7 days advance notice be given of any prolonged training absences.


Trainer holidays and absences: Your trainer will provide you with at least 14 days’ notice for any prolonged trainer absences. Your trainer will discuss alternative personal training arrangements with you.


Health concerns: You must inform your trainer of any relevant injury or illness and will obtain a medical clearance from your medical specialist prior to beginning (or restarting) training if there are any medical concerns.


Medical freeze option: If you become ill or injured and have been advised by your doctor to temporarily discontinue training, you may freeze any remaining sessions for a period up to 3 months.


Terms and Conditions: The terms and conditions stated herein will automatically be carried over to your new sessions upon expiry of the current package without the need for a new agreement to be signed and dated.


Liability: You accept that participating in exercise has a risk of causing injury, both minor and potentially major.






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Call us now to see how easily you can organise your fitness schedule – 0412 366 499.