Terms and Conditions
Terms and Conditions
All payments for sessions are to be made in advance, at the first session of the week. Package renewals are due at the last session of the current package.
Please arrive at least 5 minutes before your scheduled session. If you are late, the session will still finish at the designated time.
We understand that sometimes you may need to reschedule an appointment. We will do our best to accommodate your request. If is unable to find an alternative time, and your request is placed less than 24 hours prior to the appointment, you will be charged for the appointment (except under special circumstances or in case of emergency).
If a member of the group cancels or misses an appointment that group member will forfeit that session regardless of any prior notice given.
If you miss a scheduled appointment or cancel with less than 24 hours’ notice, you will be charged for the scheduled training session (except under special circumstances or in case of emergency).
In the event of unexpected absence, your trainer will contact you as soon as possible. If you’re trainer is absent due to a case of an emergency, you will be contacted by the Personal Training Manager to explain the situation and reschedule the session with no penalty to us.
We request 7 days advance notice be given of any prolonged training absences.
Your trainer will provide you with at least 14 days’ notice for any prolonged trainer absences. Your trainer will discuss alternative personal training arrangements with you.
You must inform your trainer of any relevant injury or illness and will obtain a medical clearance from your medical specialist prior to beginning (or restarting) training if there are any medical concerns.
If you become ill or injured and have been advised by your doctor to temporarily discontinue training, you may freeze any remaining sessions for a period up to 3 months.
The terms and conditions stated herein will automatically be carried over to your new sessions upon expiry of the current package without the need for a new agreement to be signed and dated.
You accept that participating in exercise has a risk of causing injury, both minor and potentially major.